In these unprecedented times, Capital Benefit, Inc. is committed to keeping its customers informed about COVID-19 developments and potential financial relief options. The Federal Government along with many States have issued financial relief guidelines for specific categories of loans and for certain types of borrowers, who have been impacted by the COVID-19 Pandemic event. More specifically, these categories of loans may include FHA, VA, Fannie Mae, and Freddie Mac loans on residential properties occupied by natural person borrowers.
As described above, Capital Benefit does not service any loans that fall within these loan categories, as Capital Benefit is a private investment servicer. Also, please keep in mind that Capital Benefit is not your lender and does not own your loan. Capital Benefit services your private money loan for your lender, but Capital Benefit cannot make decisions for your lender. Only your lender, at their sole discretion, may agree to provide COVID-19 related financial relief, such as a forbearance on your mortgage payments, but is not required to do so.
Potential Foreclosure Avoidance Options are:
To request a forbearance from your lender, you will need to submit a written request consisting of the following documentation:
1. A signed Hardship Letter explaining in detail: (A) the financial hardship you have suffered and your inability to make timely mortgage payments, and (B) how the Pandemic caused these monetary difficulties
2. Documentation that proves you have been financially impacted by the Pandemic, including evidence of business closure, employment termination, lay off, or furlough, and any other documentary evidence of income loss resulting from the Pandemic.
You may submit your Hardship Letter and supporting Documentation by: (A) mail to Capital Benefit, Inc., Attention: COVID-19, 4667 MacArthur Blvd #230, Newport Beach, CA 92660; (B) email to covid19@capitalbenefit.com; or (C) fax to (949) 617-5242. We will immediately forward your written request to your lender and will let you know if your lender requires additional information and/or documentation.
To all borrowers: If you have any questions regarding this Notice, you may call Capital Benefit’s Servicing Department during our regular business hours at 1-855-566-9040
You can contact HUD’s interactive voice system at 1-800-569-4287 or find a HUD-certified housing counseling agency by following this link
IMPORTANT NOTICE TO ALL BORROWERS: IF YOU OR YOUR ACCOUNT ARE SUBJECT TO PENDING BANKRUPTCY PROCEEDINGS, OR IF YOU RECEIVED A BANKRUPTCY DISCHARGE ON THIS DEBT, THIS STATEMENT IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT AN ATTEMPT TO COLLECT A DEBT. IF YOU ARE NOT IN BANKRUPTCY OR DISCHARGED OF THIS DEBT, BE ADVISED THAT CAPITAL BENEFIT IS A DEBT COLLECTOR AND IS ATTEMPTING TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
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